The Red Flags of Mover Fraud

Moving to a new home is a hassle in itself. All the packing, sorting through and discarding stuff, and coordinating with the movers can be taxing. The last thing you want is a dishonest mover who will make things more difficult for you.

Why Should You Worry About Mover Fraud?

Mover fraud is an easy way for scammers to make money. They target unsuspecting people already experiencing stress and are thus easier to manipulate.

Mover fraud can:

• Cost you more money than you initially agreed on for moving services
• Cause delays and missing or damaged items
• Expose you to identity theft if the scammer gains access to your personal information during the move

Mover Fraud: What to Look for

1. Unprofessional Website

A legitimate moving company will have a website with all the necessary information, including their address, contact details, and licenses. If you come across a poorly designed or incomplete website, it’s a red flag.

2. No In-Person Inspection

Fraudulent movers may give you an estimate over the phone without ever setting foot in your home, allowing them to change the price later.

3. Low-Ball Estimates

If the quote seems too good to be true, it probably is. Scammers often lure people in with extremely low quotes, only to increase the price once they have your belongings.

Tip: Get at least three quotes from reputable companies and compare their rates.

4. Cash-Only Payment

Scammers will insist on cash payment. It’s harder to track and easier for them to pocket the money without being caught. Legitimate movers offer various payment options.

5. No Written Contract or Agreement

Always have a written contract with your moving company that details all the services included and their respective costs. Never sign any blank documents.

Tip: Read the fine print carefully to avoid hidden fees.

6. No Physical Office or Signage

Legitimate moving companies operate from an established location with clear signage or branding. Companies without a physical address or office may lack accountability.

Tip: Always verify the company’s address. Check if their office location exists via Google Street View or a quick online search.

7. Lack of License & Insurance

Reliable moving companies are licensed and insured. A lack of these credentials is a major red flag. In the US, interstate moving companies must have a USDOT (US Department of Transportation) number.

Tip: Use the Federal Motor Carrier Safety Administration’s (FMCSA) website to verify the mover’s USDOT number.

8. Demand for a Large Upfront Deposit

While many legitimate movers may ask for a small deposit to secure your booking, be wary of companies that require a large upfront payment. This could indicate that they plan to disappear with your money.

Tip: A deposit should typically be no more than 10-15% of the estimated moving cost.

9. Unmarked Vehicles

Professional movers use branded trucks with company logos and contact information. An unmarked vehicle may be necessary for undercover police, but not for moving.

Tip: Always confirm what vehicle your belongings will be transported in before booking.

10. No Reviews or Poor Online Reputation

A lack of online presence, reviews, or testimonials is a significant warning sign. Similarly, a consistent pattern of negative reviews signals poor service or fraudulent activities.

Tip: Check platforms like Yelp, Google Reviews, and the Better Business Bureau (BBB) for feedback.

12. Pressure Tactics

High-pressure tactics to book services immediately are often designed to prevent you from doing due diligence. A reputable company will give you time to make an informed decision.

Tip: Take your time. If a mover insists on an immediate commitment, walk away.

13. Final Price Significantly Higher Than the Quote

Fraudulent movers often provide vague estimates to secure bookings, only to inflate the final bill once your belongings are loaded.

Tip: Opt for binding estimates that cap the total cost.

How to Avoid Mover Fraud

Protecting yourself from mover fraud involves research, verification, and clear communication.

Do Your Homework

• Research each company thoroughly, starting with their reviews and online presence.
• Look for red flags like a lack of licensing or a trail of customer complaints.

Request Binding Estimates

A binding estimate ensures the price outlined in your agreement won’t drastically increase on moving day unless you add services or items.

Verify Licensing & Insurance

Always verify the mover’s credentials, especially for interstate moves. Request proof of insurance to cover potential damages to your belongings during the move.

Ask Specific Questions

Ask detailed questions about their pricing structure, including additional fees or add-on services. Legitimate movers are transparent and upfront about such costs.

Trust Your Instincts

If something feels off — a suspiciously low quote or high-pressure sales tactics — trust your gut and choose another mover.

FAQs: Recognizing Mover Fraud

Q: How can I check if a moving company is licensed?

For interstate moves in the US, verify the mover’s USDOT number using the Federal Motor Carrier Safety Administration’s (FMCSA) website. Local movers may be registered with state or local agencies.

Q: What are binding estimates, and why are they important?

A binding estimate is a written agreement that caps the final cost. It provides transparency and protects against unexpected fees.

Q: What should I do if my belongings are held hostage by a fraudulent mover?

Immediately contact the FMCSA or your local authorities. Keep all documentation as evidence and seek legal help if necessary.

Q: Why is it important to read reviews before hiring a mover?

Reading reviews helps you gauge the mover’s reputation, reliability, and service quality. A consistent pattern of negative reviews is a red flag.

Q: Is a deposit required to book movers?

Many reputable movers request a deposit to secure your booking, but it shouldn’t exceed 10-15%. Be cautious of large upfront demands.

Q: How can I estimate the cost of a move?

Most movers offer free quotes based on inventory, distance, and services. Request quotes from at least three companies to compare pricing.

Q: What should I include in my moving contract?

Your contract should include a complete inventory list, delivery dates, pricing, additional fees, and cancellation policies. Read it thoroughly before signing.

Q: Can I avoid mover fraud by hiring from a referral?

Recommendations from trusted friends or family can help, but you should still research the company’s credentials and reputation independently.